Your tracking device is ready to operate normally under any circumstances,
If your device is offline it could be for some of the reasons below,
1 – Vehicle located in underground areas such as tunnels, car parks, buildings or tunnels,
2 – Wrong Physical installation of the device, loose cable, or wrong position;
3 – Device burned out, or short circuit due to water infiltration or similar;
4 – network maintenance that lasts up to a maximum of 8 hours
The devices are made to reconnect in any conditions, If everything is ok with your device, wait a few hours and it will return online,
If not, return to the workshop where the installation was carried out to check the device.

In case any questions or concerns contact our support team via what’s app chat below

If your device is showing the wrong location, first check if it is online in the application, if it is offline read the answer above,
If you are online but in the wrong location, it is likely that your tracker has moved inside the vehicle and is in the wrong position,
We advise you to visit the workshop where the tracker the installation was carried out to fix it

In case any questions or concerns contact our support team via what’s app chat below

To transfer your vehicle to another person, simply go to your app, select the vehicle you want to transfer and click transfer,
After that, select the new owner’s preferred language, and click on generate transfer code,
After that, send the code to the new owner and ask them to click on the link
After that a new registration will begin, enter the transfer code at the time of registration in the IMEI or transfer code field,
As soon as the new owner completes the registration, the vehicle is automatically transferred within 30 minutes.

In case any questions or concerns contact our support team via what’s app chat below

In case your account has been suspended due to overdue payments, visit the website below, and login into you main account, 

financeiro.spartantracker.com/index.php?rp=/login

After that, click on invoices, and you will see all the overdue invoices, select the one you wish to pay and complete the payment, 

In case your old card is not valid anymore, click on update card, and register a new card, do not forget to delete the old card, 

In case you forgot your password click on Forgot password and you will receive a new password via what’s app or email.

In case any questions or concerns contact our support team via what’s app chat below